iQueue - Integrated Multimedia Queue Management System
At Specifix IT Solutions (SIS) we have developed and designed iQueue ,a breakthrough in multimedia queue management system.The innovation of our technology does more than solve customer queuing problems. iQueue streamlines all queues, improves the quality of customer service , better controls queue management effectively and tracks productivity across the environment.
Set New Standards of Customer Service with iQueue
Optimised Customer Service
iQueue attends to customer needs by making waiting more comfortable, entertaining and relaxed. iQueue® allows customers to browse the surroundings, and gives them a peace of mind knowing that there won't be any queue jumpers. iQueue ensures each customer is served in a well ordered with multi-lingual capabilities it required and much more.
Total Manageability of Queues
Track customers from the moment they arrive until they leave. Even when they are transferred to another counter, their data is tracked and maintained.
Real-Time Queue Measurement
All the tickets taken goes into iQueue application integrated to the back office and displayed real-time for management to control and survey information. iQueue
provides a wealth of statistics for service analysis and evaluation including (waiting time, service times, peak flows, KPIs etc).
Leverage Corporate Image
Increase corporate visibility with iQueue’s dynamic multimedia display. The multimedia display extends beyond customer directional information for advertising, informational and promotional campaigns.
Reliable, Flexible and Cost-Effective Solution
Non-Proprietary Hardware and Software
iQueue software enables you to leverage third party, non-proprietary, off the shelf hardware components. These components may include kiosk, printers, multimedia displays, LED displays, PCs etc. This makes any installation faster, easier for support and is readily available from multiple sources.
Easy Maintenance and Configurations
iQueue is so easy to maintain and optimise, users can add, subtract or change functionality themselves reducing downtime. SIS strives to provide the highest level of customer service.
Made and Developed In-House
iQueue is fully developed by Specifix IT Solutions. Our in-house IT department provides a complete range of consultancy services. We can customise and personalise iQueue to provide individual customers with an optimum statistical queue management capability and meet your standard operating environment (SOE).
Consumables
No expensive tie-in contracts for all your consumables. Our consumables are available off-the-shelf, and as long as they are compatible with the kiosk printer, they are guaranteed to work.ective quality paper rolls if you prefer to purchase from us.
An Overview of Benefits for:
Customer
Reduced waiting time
Better time management
Peace of mind
Enhanced customer experience
Employee
Recognise individual performance
Improved staff productivity
Less stress for staff
Able to view and managequeues
Management
Efficient organisation of HR
Real time metrics gives more eff ective customer management
Total manageability of queues
Effective reporting
Establish SLA and KPI
Company